Frequently asked questions
Our Product
Whats included in my order?
1x Customized 3D LED Light Up My World Lamp
1x Wooden Stand (with your inscription)
1x Electric cable with remote button
Are your products made of glass?
No, our lamps our made out of ABS plastic and aren't prone to breaking.
Our Light up my world lamp however has a wooden base component.
Do the lamps heat up when turned on?
All of our lamps and designs are very efficient and produce little to no heat what makes them completely safe for your children and pets.
Do I need to purchase batteries for your products?
No, you won’t need batteries for the Light Up My World 3D Lamp; it’s a plug-in lamp.
Who designs my 3d lamp?
Our team of professional designers will create a custom design just for your 3D lamp, ensuring it perfectly matches your vision and preferences.
We work closely with your image to incorporate your ideas and provide a unique, personalized touch that makes your lamp truly special.
How do i get the protective film off?
We recommend you to hold it under running water and then gently scrub of the protective film.
DO NOT get the wooden stand under water.
What are the most common inscriptions?
God Gave Me An Angel When He Gave Me You
Forever in my heart
Always on my mind
My key to happiness ♥♥
My Father,My Super Hero
I love you to the moon and back
One life, One love, One family.
I'm having trouble uploading an image
First, check for pop-up messages that might identify the issue. If you are using a laptop or desktop computer, try using a different browser. If you are using a mobile phone, please make sure the network is stable enough to upload a picture. If neither of these options work, try using another photo. If you are still unable to upload, please contact customer service.
support@lightup-myworld.com
General Questions
How do you ensure the quality of your products?
We have a professional team in place for each step of the way.
We produce and sell our own products. We test everything before we send out your package.
How can I contact you?
Please visit our contact us page if you have any questions or
inquiries.
Is there a warranty on your products?
Yes, by default we offer a 30-day warranty on all our products. If for any reason your product stops functioning due to normal use, we will send you a replacement at no cost.
What are the shipping and delivery times?
Usual shipping times are 7-14 days. For more information, please check out our Shipping and Delivery page located in the footer of this site.
Return and Exchange
What if I need to return something?
Contact us right away and we'll help guide you through the process.
What if my order arrived damaged?
If your order arrived damaged or isn't functioning correctly, please contact us as soon as possible. Provide details about the issue along with your order number, and we’ll assist you with a replacement or a solution.